FAQs

Where should I store my jewelry?

• To ensure the longevity and quality of your Vyoma jewelry, we recommend storing it in dry, moisture-free boxes. Avoid exposure to humidity, direct sunlight, and extreme temperatures. For added protection, consider using anti-tarnish strips and keeping each piece separately to prevent scratches and tangling. 

 How many days does it take for delivery?

• We strive to deliver your order within 3-5 working days. Please note that delivery times may vary based on your location and any unforeseen circumstances. Once your order is dispatched, you will receive a notification with an estimated delivery date.

How can I track my order?

After placing your order, you will receive a confirmation message with your tracking ID via both SMS and email. To track your order, follow these steps :-

• Visit our website.
• Click on "TRACK ORDER" located in the main menu.
• Enter your tracking ID in the designated box.
• Click on the "TRACK" button to view your order's delivery status.

Additionally, you can contact our customer support team for further assistance with tracking your order.

What is the return policy?

We aim to ensure your complete satisfaction with your purchase. If you encounter any issues with your product, you can return it within 7 days of receipt. Please ensure the following conditions are met:-

• The product is in its original condition, unused, and with all tags and packaging intact.
• You include the original receipt or proof of purchase.

To initiate a return, please contact our customer support team to obtain a return authorization. We will provide you with detailed instructions on how to return your item. Once received and inspected, we will process your refund or exchange as per your preference.

Additional Points:

 Order Confirmation:

•  Upon successfully placing an order, you will receive an email confirmation with your order details. Please review this information and contact us immediately if any discrepancies are found.

Customer Support:

• Our dedicated customer support team is available to assist you with any questions or concerns. Feel free to reach out to us via phone, email, or live chat on our website.

Care Instructions:

• To maintain the beauty of your jewelry, follow our care instructions provided with each piece. Regular cleaning and proper storage can significantly extend the life of your jewelry.